Customer Focus & Satisfaction
Course Description
Comteam’s Customer Focus and Satisfaction course is designed to equip employees with the expectations, approach, and tools to more effectively interact with customers. Through the application of these skills, participants will be prepared to anticipate and understand the needs and concerns of the customer.

Objectives
Upon completion of this course, participants will be able to:

Define customer focus as a key tenant of the organization’s mission.

Learn and apply the fundamentals of customer service quality.

Prepare to address difficult customer behaviors.

Demonstrate application of customer engagement tools.

Institutionalize customer focus across the organization.

Build and project a customer service image to all those with whom the organization serves.

Target Audience
All managers and employees who interact with external customers. Additionally, all managers and employees in support functions who serve internal customers.

Learning Methods
This is a facilitator-led workshop that uses presentation, full group discussions, small group practices, and application-planning activities. Manuals are provided for each participant. Application tools are also provided to help participants transfer their acquired skills back to the job.

Duration
The training duration is four hours to one day depending on the design.